CourseTrends’ expert reservationists can answer your phones, 24 hours a day, 7 days a week, ensuring you never miss a call.
It's happened many times. You're talking to golfers in your pro shop when the phone rings. Now, you're forced to decide who waits. Do you inconvenience the golfer in front of you by answering the phone? Or do you risk losing a booking by making the caller endure repeated rings? It's a no-win situation.
With CourseTrends' call center, you can focus on golfer(s) in front of you while our reservationists take every calls within 2-3 rings. Our call center team will answer questions and book tee times for you. What's more, you no longer have to limit bookings to business hours because our specialists, based in Austin, Texas, are available 24 hours a day, 7 days a week. When a call is received, our agents answer with your customized greeting, book your golfer’s tee times directly to your electronic tee sheet, and can secure the reservation with a credit card if required. Each golfer’s e-mail address and phone number will be recorded and added to your database.
|• We use your customized greeting and reservation protocols||• Experienced reservation agents with golf course experience|
|• We collect detailed customer data (name, address, phone, email, credit card, etc.)||• Every call recorded for quality assurance|
|• Detailed reporting on calls and rounds booked each month||• Allow your staff to maximize customer service and productivity|
"I am a golf course owner with a small staff. There are many times where I
am the only staff member that's cooking hot dogs, ringing up customers, and
handing out the carts. I can't tell you how happy I am when I am outside
cooking or issuing golf carts and I come back inside and see the Reservation
Center book a few more foursomes for me while I was busy. If you are at
risk of losing money while trying to save money, the Reservation center is
-Chad Gibson, Deer Pass Golf Course
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